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FIX NOW AVAILABLE: X-Pro2 settings reset issue

Discussion in 'Fuji Forum' started by Lightmancer, Mar 6, 2016.

  1. Lightmancer

    Lightmancer Super Moderator Subscribing Member

    Feb 2, 2013
    Sunny Frimley
    Bill Palmer
    Some people are reporting a problem with their new X-Pro 2s. It manifests itself in a loss of settings. There is a lot of speculation about the cause, ranging from battery issue to firmware bug but at time of writing there are insufficient reliable and consistent data points to be sure.

    Symptoms are:

    - A loss of configuration settings
    - Time and date, and custom settings appear unaffected
    - Most reports refer to a single instance straight out of the box but some report 2 or 3 instances

    I've seen such behaviour before, particularly with Ricoh GXR bodies. My theory is that what we are seeing here is a variation of the same problem (but see below). Cameras contain a small capacitor that charges up from the main battery and provides just enough power for the camera to "remember" configuration settings when the main battery is removed. It takes time to charge that capacitor. This looks like a failure to charge quickly enough. We are all doing the same thing at the moment - unboxing the camera, slamming the (or a) battery in, and pressing buttons like a demented gamer on Red Bull, setting the config before heading out to shoot with our new shiny thing.

    The odd thing about all this is that not all settings are forgotten. I can think of three potential reasons for this - two capacitors (unlikely), certain data stored in a different (non-volatile) memory (possible) and a firmware fault, or bug (possible). All we know at the moment are the symptoms not the cause. I don't doubt that Fuji already has people looking at this but I cannot help but wonder why it was not picked up by the beta testers. I can only speculate that the cameras in the beta programme were either powered up before they left the factory, or that it is indeed a firmware wibble (technical term...) introduced at the last minute into the production run.

    If it is a slow-charging capacitor it will sort itself - time will tell. If a firmware bug, a release will sort it so either way I am not unduly concerned.

    Has it happened to me? Yes. I put in a spare battery first of all, because I was too impatient to wait for the one in the box to charge. I spent about an hour tweaking config, took about a dozen shots then removed the battery and left it on charge overnight, and the camera without power. The next morning, my settings had gone except, as seems consistent, the time, date and custom settings. Last night (night 2), I left in a fully charged battery and this morning everything was fine.

    What to do:

    - In the words of the inimitable Douglas Adams, DON'T PANIC!
    - Leave it in the camera, with at least some charge in it, for at least 24 hours
    - When you recharge for the first time, swop in another fully charged battery, or minimise the time that the camera is without power

    I'm not guaranteeing this will prevent the problem, but they are sensible precautions to take.

    Above all, I think you should REPORT THE PROBLEM TO YOUR LOCAL FUJI CUSTOMER SERVICE. There will be a link on the Fuji website. At this time the more datum points that can be provided to Fuji the better, and the more they will have to go on to assist in root cause analysis. Be factual, and clear, and provide as much information as you can.

    In summary, it's frustrating, but it is not the end of the world; ignore the Chicken Littles who are rushing about claiming thet the sky is falling and console yourself with the knowledge that Fuji is a communicative, responsive company committed to customer service and will acknowledge and resolve this as quickly as possible. In other words, cheer up, at least it's not a Sony or Leica...
  2. Adam Bonn

    Adam Bonn FujiXspot Veteran

    Jan 13, 2016
    Adam Bonn
    Good post.

    I'm not a XP2 owner so I shouldn't comment!

    Oh ok! I've had quite a few X series cameras and this never happened to any of the previous models, iirc...
  3. flysurfer

    flysurfer X-Pert

    Feb 1, 2013
    Rico Pfirstinger
    It's weird. I'm interested in users who have experienced it more than once.
  4. Iansky

    Iansky FujiXspot Top Veteran

    Feb 1, 2013
    The Cotswolds, UK
    Ian Lloyd-Grahm
    No problem with X-Pro2 (collected it on Fri), I did put a pre-charged battery that has had a number of cycles as used with my X-pro1, Used the camera all day Sat without issue - left it Sun and just checked it again now so about 50+hrs since last activation and my settings are still intact so suspect it is as explained, CPU needs to build up a charge to retain settings..............fingers crossed they remain as set.
    • Like Like x 1
  5. sabin

    sabin FujiXspot Regular

    Aug 13, 2014
    Sofia, Bulgaria, Bulgaria
    Sabin Kolarov
    There is a case where camera resets the setting almost on every power off. Here is the original text translated:

    "Well, initially I thought the problem was when the camera enters sleep mode, but it happens and when its shut off.
    Almost every time it resets. Maybe it has something to do with lenses and updates for them.
    Until now I've tried with 18 mm and 27mm. I have no time to play with 10-24.
    It resets settings for:
    -grain Effect
    -Sharpness, Shadow, Color, Brightness
    - My Menu
    -Type Of shutter (returns to only mechanical)
    -Auto Iso (resets to Auto 1)
    For other settings so far I have not noticed, I have not tested everything.
    Surely it's not a problem with the internal battery because time, date, language settings and time zone remain changed."
    Here is a link to the original post in Bulgarian:
  6. Crinosil

    Crinosil New to FujiXspot

    Mar 12, 2016
    Unfortunately , I think the issue is deeper than that. It's happened to me twice. And had nothing to do with removing battery. I got my xpro2 and fully charged the battery before setting it up, set it up and then that night took it out shooting while out with friends. Only took about 30 shots. The first 21 or so raw+jpeg, Adobe RGB, and copied to both card slots...the last 9 or so...JPEG only, sRGB, and only on card slot 1...and I lost my My Menu settings....only noticed in the morning when I imported my shots into Lightroom....it happened while simply turning on and turning off my camera....battery says it's mostly full and never left camera.
    Last edited: Mar 12, 2016
  7. Lightmancer

    Lightmancer Super Moderator Subscribing Member

    Feb 2, 2013
    Sunny Frimley
    Bill Palmer
    One week on now, and no official word from Fuji although we know they are well aware and are working on a fix. It seems to not be as simple as a power issue per se and different symptoms have been reported in the meantime which lead me to believe that a firmware fix will be forthcoming shortly.

    Many have asked why the beta testers did not pick this up; I am certain it's a combination of circumstances; a small number of beta testers were using an even smaller number of cameras, which likely would have been factory reset before being re-issued. Now we have a much larger number out in the wild AND being fired up for the first time and this issue is rearing it's ugly head.

    I know it's frustrating, but hang in there - help is on the way.
  8. sabin

    sabin FujiXspot Regular

    Aug 13, 2014
    Sofia, Bulgaria, Bulgaria
    Sabin Kolarov
    I got my Pro2 yesterday. Inserted a charged battery from my A1 and after about 300 shots I got the reset.

    I now change the focus lock sound to OFF, so that if camera resets and I get the lock sound I know I'm not shooting in raw any more, which is important to me.
  9. Lightmancer

    Lightmancer Super Moderator Subscribing Member

    Feb 2, 2013
    Sunny Frimley
    Bill Palmer
    Mine hasn't reset since that first time and I have swapped batteries a couple of times since. I use a mixture of Fuji and 3rd party and all seem fine so far.
  10. Akashi

    Akashi FujiXspot Regular

    Any news about this issue? I am considering this as an upgrade for my E-M1, but this has me worried a bit, to be honest.
  11. SithTracy

    SithTracy New to FujiXspot

    Mar 18, 2016
    S. E. Wisconsin, U.S.A.
    I've had my X-Pro2 a little over two weeks and encountered the settings reset bug more than once but that was early on (first weekend with the camera). The issue I am having still today, is WiFi to the Instax SP1. The camera locks up trying to connect to the printer. A power off does nothing. I must remove the battery. Printer works fine with iOS/Android/X100T/X-T1. Anyone else here experience the same? Spoke with FujiFilm New Jersey and was considering returning the camera. Holding out for a fix.
  12. Lightmancer

    Lightmancer Super Moderator Subscribing Member

    Feb 2, 2013
    Sunny Frimley
    Bill Palmer
    • Like Like x 1